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Sign up for fixed rates:

1-855-452-8869

Direct Energy customer support:

1-866-374-6299

Direct Energy Regulated Services sales & support:

1-866-420-3174

Pay less* than the Rate of Last Resort

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Get a 2-year fixed-rate with no commitment. Switching takes less than 5 minutes, and you can cancel anytime without penalty.

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Our energy plans for your business are not one-size-fits-all.

Check out our energy plans for restaurants and learn how to make your business more energy efficient.Ìý

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Learn how

Your go-to resource for all things energy related in Alberta.

Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.

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Visit our learning centre

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Set up Auto Pay to avoid missing a payment and late fees.

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Moving & service changes

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It's quick and easy! Just transfer your existing Direct Energy service online. First, log in to yourÌýÌýwith your username and password. Once logged in, the "Transfer service" link should be on the top navigation menu. When you click that link, you'll receive prompts to provide the following information:

  • What date would you like to stop service at your old address?
  • What date would you like to start service at your new address?
  • What is your new address?
  • After you click the button to confirm your transfer information, you'll see plan options and the current rates for those plans in your new service area.

If you cannot process the transfer online or don't see the "Transfer service" link or the plan option you want, please call Customer Service atÌý1-866-374-6299Ìýfor assistance.

Moving within Canada? FindÌý.

Let us know if billing will overlap if you are responsible for two properties simultaneously, even just for a short time. When you receive your bill for this period, it will likely be higher than normal. This increase is due to energy, distributor, and government charges applicable to both properties for the overlapped term.

Didn't find the information you were looking for? We have more FAQs specifically for our regulated customers.ÌýÌý

See more FAQs

Have a question about a plan or need help placing an order?

Call us: 1-866-374-6299

Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays

To enroll, you will need:

  • To be the person named on the utility account
  • Your service address
  • Your billing address (if different)
  • Your contact details including email address
  • To be over the age of 18